Frequently asked questions
Do You Ship Internationally?
We ship worldwide!(With the exception of a few countries due to import restrictions.)
What Are the Estimated Delivery Times?
We process and ship all orders within 1–3 business days.
- UK & Europe: 3-7 business days after dispatch
- USA & Canada: 3–8 business days after dispatch
- UAE & Saudi Arabia: 5–7 business days after dispatch
- Rest of the world: 5–15 business days after dispatch
You’ll receive a confirmation email once your order has been shipped.
How Can I Track My Shipment?
Once your order ships, you’ll receive an email with a tracking link and number. Click the link to track your package easily.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What is the return policy?
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- You can always contact us for any return question at support@grainelux.com
